The feature you should be using in Microsoft Teams

By now many of us are probably familiar with video conferencing tools thanks to COVID-19. Among the many options available, Microsoft Teams is deemed one of the most popular. This isn’t surprising considering Teams hit 75 million daily active users by April 2020. But what you may not know is that you can use Microsoft Teams as your Voice over Internet Protocol (VoIP) phone system. Simply put, businesses using Microsoft 365 with the correct licensing add-on and a Teams Voice Calling Plan provider would be able to place VoIP calls outside of their company from Teams.

Dubbed Microsoft Business 365 Voice, the idea is to simplify communications by bringing it all together into a single application. Here, you would find calling, meeting and chatting functionalities all in one app. This means that users can collaborate in Office apps while in calls and meetings, dial contacts through Teams and Outlook, and more. 

Furthermore, being cloud-based, Microsoft Teams offers additional convenience as a VoIP phone system for small businesses. The platform allows users to access their business phone number across multiple devices including Windows PC, Apple Mac, iPad/iPhone, and Android devices. Importantly, this delivers built-in redundancy and load balancing combined with reliable and rich calling.

But the service has more to offer. Microsoft 365 Business Voice combined with Direct Routing provides a wide list of features for users such as:

– Direct numbers for each user

– Individual and group voicemail including transcription

– Advanced call routing solutions including Automated Attendants and Call Queueing

– Time of day routing

– Pre-scheduled holiday routing

– Call parking

– Consultative and blind transfer

– Music on hold

– Streamlined management from Teams admin portal

– Port and retain existing phone numbers

The Ace Microsoft Teams Voice Calling Plan


To enable the powerful Teams phone system functionality you will also require a Teams Voice Calling Plan. By choosing an
Ace Microsoft Teams Voice Calling plan combined with Direct Routing you are ready to leverage a cloud based phone system built for productivity. This powerful combination serves as an ideal VoIP phone system for small businesses right through to those with enterprise needs.

In case you were wondering, yes, the Ace Microsoft Teams Voice Calling Plan is cost effective and is backed by the leading Ace customer service team based in Australia. Ace Communications are experts in delivering Microsoft Business 365 Voice solutions, we love it so much we even use it for our own VoIP phone system. 

Of course, there are some prerequisites needed to utilise the service. Users would need to have a Microsoft 365 package (either basic, standard or premium) plus the add-on Microsoft 365 Business Voice without Calling Plan for each user. Alternatively, Microsoft/Office 365 E1/E3 Licensing with Microsoft 365 Phone System License or Microsoft/Office 365 E5 for each user. 

Still not sure about using Microsoft Teams as your organisation’s VoIP phone system? Feel free to request a call. Our team of experts will be more than happy to answer your questions.