In order for Ace to provide you a NBN recommendation for your location please complete the below form and a
sales team member will contact you shortly to discuss your requirements in further detail.
If you have a current connection, in most cases there are no additional charges to switch over to NBN. Charges may apply if you connect a new phone or internet service, connect a newly built property, or add extras such as connection points.
Traffic Class 4 (TC-4) is used for the delivery of general internet services across the NBN network. Traffic Class 2 (TC-2) offers higher-performance internet and data and provides greater consistency with download and upload speeds.
In order to switch to NBN, your office must be located in an NBN network area. If you’re new to the NBN network, you’ll need a technician to connect your address to NBN as they have the right tools and knowledge to install the equipment inside your office. The technician can assist with complex set-ups that require multiple devices, installing additional wall sockets, or fixing issues with connection quality.
Inclusions are dependent on your needs and the plan selected. Give our expert team a call on 1300 ACE COM (1300 223 266) to have a chat about how NBN can benefit you.
If you’re unhappy with your NBN connection, you can cancel at any time. However, charges may apply.
You’ll need an NBN-compatible modem to get started on the NBN network. Routers with a gigabit WAN port that are able to access bandwidth services up to 1000/1000Mbps may be compatible with NBN. Custom configurations may be applied to your current infrastructure to allow access to NBN.
This depends on the needs of your business.
TC-4 provides a high-speed, standard connection to the NBN network. TC-4 may suit small businesses that access the internet for non-critical applications such as e-mail, video streaming, and web browsing.
TC-2 is capable of handling high-priority applications such as video conferencing and cloud services. TC-2 may suit larger businesses with a heavier reliance on internet services.
You’ll be unable to access your services through ADSL/Cable once you set up NBN, and you’ll be unable to revert back to ADSL/Cable once the NBN connection has been made.
Your phone line will run via the internet once you’re connected to NBN. If your business is using a VoIP or PBX service, there will be no change to the way your phone calls are delivered.
Before you switch to NBN, check with your alarm provider to see if it is compatible with the NBN network. You may need to find alternatives that are compatible with NBN. For more information about medical alarms and NBN, visit the Medical Alarm Register.
Ace Communications is more than happy to arrange this for you. For more information about plans and inclusions, complete the form below or give us a call on 1300 223 266.
If you can’t afford downtime for your business, a 4G LTE failover allows you to stay connected. If your primary NBN network goes down due to an unscheduled outage, the 4G LTE failover provides a secondary connection, minimising any downtime.
A static IP address is a fixed address that is assigned by your internet service provider (ISP) to a device. The IP address does not change, allowing other devices to easily find and connect to the device. A static IP address provides the flexibility of allowing access to printers on the network, file hosting, and even remote access to the network. Plus, when you’re away, the NBN works with your static IP address to give you access to your system, allowing you to connect a camera or access your workstation on the go.