Everything you need to know about the ISDN shutdown

As of 30th of September 2019, the telecommunications industry in Australia officially commenced the decommissioning of the Integrated Services Digital Network (ISDN) services. With the ISDN shutdown, this digital network is being replaced owing to the National Broadband Network (NBN) rollout in Australia. The NBN rollout will essentially deliver high speed Internet and telephone services to the general public across Australia.

What does this mean for consumers?

With businesses increasingly dependent on Internet-based services, decommissioning ISDN translates to an opportunity to access Voice over Internet Protocol (VoIP) offerings. These offerings may include Hosted VoIP PBX, and SIP trunk services for existing on-premise phone systems or softphone solutions such as the Microsoft Teams Phone System.

Businesses will need to transition to alternative services from ISDN. In other words, existing ISDN services will need to switch to VoIP via Fibre, NBN Enterprise Ethernet or standard NBN services. Potential benefits of transitioning from ISDN are cost reductions, improved functionality and overall scalability. Further benefits include increased redundancy and the removal of a single point of failure that is prevalent with many ISDN deployments.

IP based phone systems also offer operational benefits. This includes extending users’ access points to fixed phones, computers and mobile apps. Essentially, users can make or answer calls from multiple access points, removing the typical restriction that comes with a desk phone. Furthermore, IP based systems can offer the flexibility for working from home as required.

Let Ace Communications help

The entire ISDN shutdown isn’t expected to be completed until 2022. Of course, that timeline might extend given the current COVID-19 pandemic. Once an NBN-supported service is available, consumers typically have 18 months to switch before the legacy Internet and phone services are disconnected.

This doesn’t mean consumers should wait until the last moment. Making the switch early may mean that disruptions or downtime would be minimal.

So, what ISDN replacement should you go for? We at Ace Communications have a few products and services that would help make things easier for you. The Ace VoIP Hosted PBX service, for example, will cater to many needs of small and medium scale organisations. From flexible configuration to web-based administration, Ace Hosted PBX offers a range of high end phone system features.

You can also consider the Microsoft Teams Phone System. By combining Direct Routing in Microsoft Teams with an Ace Microsoft Teams Voice Calling Plan you can leverage a cloud based phone system built for productivity. Microsoft Teams integrates into Office 365 for an all-in-one communication solution that brings together calling, meeting, and chatting into a single application.

Ace can also assist you with your NBN connection requirements including both NBN Enterprise Ethernet and standard NBN service offerings.

Still on ISDN services? Looking to move to a VoIP service before the ISDN shutdown? Feel free to request a call or reach out to us on 1300 223 266. Our team of experts will be more than happy to answer your questions and help meet your communication needs.