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Warranties

Personal, domestic or household goods

If we supply you with goods that are of a kind ordinarily acquired for personal, domestic or household use or consumption then under the Australian Consumer Law, the goods are subject to a number of consumer guarantees that cannot be excluded or limited.

Other goods costing $40,000 or less

If we supply you with goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption but cost no more than $40,000, the goods are also subject to the consumer guarantees that cannot be excluded, but can be limited in certain ways. Our customer contract may limit them as allowed by law.

The consumer guarantees

These include guarantees that:

  • we can give you the title to the goods;
  • the goods are free of third party interests;
  • the goods are of acceptable quality (within the meaning of the Australian Consumer Law)
  • they are reasonably fit for any purpose you have disclosed to us, and for any purpose for which we represent that they are reasonably fit – and some other matters. You can obtain full details at www.consumerlaw.gov.au.

Manufacturer’s warranties

In addition to the consumer guarantees, goods we supply have the benefit of manufacturer’s warranties as follows:

Goods Manufacturer’s Warranty Web link for more information
Linksys SPA3102 VoIP Adapter 1 year / return to base / repair or replace
Linksys SPA2102 VoIP Adapter 1 year / return to base / repair or replace
Linksys SPA8000 VoIP Gateway 1 year / return to base / repair or replace
Cisco SRP527 Modem/Router 1 year / return to base / repair or replace
Polycom IP331 VoIP Phone 1 year / return to base / repair or replace Polycom Warranty Information
Polycom IP450 VoIP Phone 1 year / return to base / repair or replace Polycom Warranty Information
Polycom IP650 VoIP Phone 1 year / return to base / repair or replace Polycom Warranty Information
Polycom Expansion Panel 1 year / return to base / repair or replace Polycom Warranty Information
Siemens A510 Cordless Phone 1 year / return to base / repair or replace
Siemens A610 Cordless Phone 1 year / return to base / repair or replace

As advised above, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.