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Billing and Payments

The following payment methods are available:

Residential Customers – Direct Debit from a Credit Card or Bank Account

Business Customers – Direct Debit from a Credit Card or Bank Account. Invoice where payment can be made by EFT, Cheque or online by Credit Card (Note: Invoice payment is not permitted on VoIP Business services)

Additional Billing and Payments Information

Tax invoices will be delivered by email to the email address indicated under “Accounts Payable Contact” or if this has not been supplied, to the “Account Holder” email address. The customer remains solely responsible for advising Ace Communications Group Pty Ltd should their contact email address change at any time.

Direct debit payments from a credit card or bank account will be automatically processed on the 10th of each month or the next business day.

The billing period commences on the first of the month. Payment for the first month will be calculated pro-rata.

Customers paying by Direct Debit will be invoiced at the start of each month for the current calendar month in advance (call charges are billed in arrears).

Customers paying by invoice will be invoiced at the start of each month for the next calendar month in advance (call charges are billed in arrears). Payment terms for invoice customers are 14 days from date of invoice.