Contact

Phone Numbers

phone: 1300 ACE COM - (1300 223 266)

phone: 03 8689 9200 (free call from Ace VoIP)

north american customers: 1-888-386-0610 (toll free)

fax: 1300 304 672 or 03 8689 9299

Email Contact Details

For further product information please contact our sales team online here.

For customer support please visit our Customer Support information page online here.

Please note the recommended way to contact our Support and Accounts Team is creating a case through My Ace Service. To login to My Ace Service please click on Customer Login at the top right hand corner of this screen. If you are unsure of your login details to My Ace Service please send an email to our support team from the email address we have on file for you to request a new password.

All emails sent to our Support and Accounts team  must be sent from the authorised email address we have on file.

Office Hours

Sales, Provisioning and Accounts Departments
Monday – Friday: 9.00am to 5.00pm AEST

Support Department

Monday – Friday: 9:00am to 8:00pm AEST
Saturday: 10.00am to 3.00pm AEST

Head Office Address

Ace Communications Group Pty Ltd
ABN: 11 100 728 158
Level 1, 459 Toorak Road
Toorak VIC 3142

Sydney Office Address

Level 32, 1 Market Street
Sydney NSW 2000