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FAQ’s

At Ace Communications we can set-up a new 1300 or 1800 number quickly for your business. When combining a 1300 or 1800 number with an Ace VoIP Hosted PBX Service or Teams Voice Calling plan we can offer a range of advanced features such as Automated Attendants and sophisticated call routing. Priced accordingly to meet the needs of your business, a 1300 or 1800 number with Ace Communications can help establish a national presence for your business.

Yes! Transferring your existing 1300 or 1800 number to Ace is a simple and quick process. By transferring your number to Ace you can enjoy the benefits of our cost effective plans and friendly Australian based customer service team.

It’s important to choose the right 1300 or 1800 number, you don’t want to change phone numbers in the future. Choosing the right 1300 or 1800 phone number is easy.

Decide on the prefix: 1800 numbers are free for the caller whereas 1300 numbers are charged at a flate rate. 

Decide on the type of number: There are 2 options here; smartnumbers or generic numbers issued from our 1300/1800 number pool. Smartnumbers incur an upfront fee starting from $250 and can be purchased through The Numbering System and transferred to Ace afterwards. A Smartnumber typically includes a catchy word or your business name, for example 1300 ACE COM. If you don’t require a phrase or word we can provide you a number from our 1300/1800 number pool.

1800 numbers provide the same features as 1300 phone numbers, with the only difference being the additional benefit of calls being made at no cost to the caller. In comparison, when calling a 1300 number the cost is split between the caller and business. Having a 1300 or 1800 number means having a single point of contact for your business and establishes a path for consumer attraction inside and outside your local area.

1300 and 1800 numbers are ten-digit Australia-wide business numbers that allow customers to be charged at a flat rate when dialling from within Australia.

1300 and 1800 numbers can be called from any service, including fixed, VoIP and mobile phones across the country. As these numbers are Australia wide, they don’t require an area prefix when dialling which usually ties you to a specific region, signaling to callers that you’re a nationally recognised organisation.

Voiceover Internet Protocol (VoIP) is the technology used to make phone calls via the internet, as opposed to traditional landlines. The use of VoIP for phone calls is far cheaper than having a physical landline installed, and avoids many challenges such as busy phone lines, additional costs, and static locations. Virtual PBX VoIP utilises the PBX system and the VoIP technology to create a safe, flexible, and secure tool to maximise the communication of your business.

PBX is hosted virtually via a cloud server and operates through Voiceover Internet Protocol (VoIP). The phone system is connected to the internet, rather than a fixed landline which eliminates many issues of having a phone system on-site, such as downtime, limits on phone lines, and the physical challenges of static locations. A strong internet connection is recommended to ensure maximum connectivity when using Hosted PBX.

Ace Communications is an Australian company focused on small to medium-sized businesses. Unlike other providers, we offer a personalised approach to your business needs and ensure that our customers are at the forefront of everything we do. We understand the business, and our Australian-based team is always on hand to keep you connected.

VoIP is leading the way in business communications. VoIP uses your internet connection and gives you the flexibility of having multiple employees connected to a central phone line. As long as your internet connection is stable, you can take your business calls anywhere with VoIP. Choosing VoIP for your business may be cheaper, faster, and more reliable than traditional phone lines, and you’ll have all the advantages of an enterprise-grade phone line without the hefty fees.