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Customer Support

Solutions Knowledge Base

Answers to common support questions along with configuration guides for various devices can be found in our solutions knowledge base online here.

Contacting our Support Team

If you are unable to find the answer to your question through our solutions knowledge base we are here to help, below is how to contact our customer support team.

My Ace Service Customer Support Portal
Login to My Ace Service to lodge a case with our customer support team by clicking on Customer Login at the top of this web page.

We recommend lodging your support request via My Ace Service to ensure your request is assigned against the correct account/contact, however if you need to email our support team they can be contacted on Please ensure the email is sent from the authorised email address we have on file for your account.

We understand sometimes it is easiest just to pick-up the phone and have a chat to someone, that is why our customer support team is based in Australia and highly experienced in all of our products.

phone: 1300 223 266 or 03 8689 9200 (03 number is a free call from Ace VoIP)

Our support team is available 9am to 8pm Monday to Friday and 10am to 3pm on Saturday.