Our new Ace Webmail Portal is now available for use at webmail.acemail.com.au. The portal can be used by Ace hosting customers (excluding Hosted Exchange) and any customer with an Ace provided email address (@firstname.lastname@example.org).
Key features of the new webmail portal include:
- Faster response time compared to the old webmail portal
- More modern user interface
- HTML email support
- Address book support
If you have any questions in relation to the new Ace Webmail Portal please feel free to contact our support team.
This news item/blog post is to confirm the email with the subject “Transfer of your Ace Communications email account – Urgent Response Required” is legitimate. Should you have any questions in regards to this transfer please contact our support team.
Each month our Spam and Virus Email Protection partner, Proofpoint Essentials, provides us with a Threat Spotlight.
Threat Spotlight August – Unique URLs
Previously, Proofpoint researchers had uncovered techniques attackers use to thwart detection and increase delivery rates. These included: rotating through a large number of IP addresses, sending a low volume of mail (35-60 messages/minute) per IP address, minimizing the email body text and creating sophisticated and realistic email lures.
This week we are undertaking an upgrade of our Spam and Virus Email protection service. Customers affected by this upgrade will receive an email from our Sales Team both prior to and post the upgrade. If you have any questions please feel free to contact our support team online here.
We’re excited to advise we can now offer Ethernet over Copper (EoC) services as part of our increasing range of business products.
Ethernet over Copper (EoC) delivers high speed symmetrical Internet access to most regions of Australia at very affordable prices. EoC technology is highly scalable with connection speed options from 2Mbps to 40Mbps (dependant on exchange distance and infrastructure availability).
For those purchasing an Android tablet and wishing to use an Ace Mobile Broadband service with it we have added an article to our Solutions Knowledge Base to assist with configuration. To view the article (and the corresponding PDF instruction guide) visit our Solutions Knowledge Base online here and search for Android.
Please note our Christmas/New Year period office hours will be as per the below:
Monday 24 December – 10am to 3pm
Tuesday 25 December to Wednesday 26 December – Closed
Thursday 27 December to Friday 28 December – 10am to 3pm
Saturday 29 December – Closed
Sunday 30 December – Closed
Monday 31 December – 10am to 3pm
Tuesday 1 January – Closed
Wednesday 2 January to Friday 4 January – 10am to 5pm
Saturday 5 January – Closed
Sunday 6 January – Closed
Monday 7 January Onwards – Normal office hours
The entire team at Ace would like to wish you and your families a very Happy Christmas and great New Year. Thank you for your support and continued business throughout 2012.
We really do appreciate all of the wonderful feedback our customers send through to us. We’ve put together a page to share with you these testimonials so you can hear about the service that Ace provides and why you should choose us as your Internet and phone provider. Check out our Testimonials page online here.
Thank you to those who supported our Managing Director, Dale Munckton, in his fundraising for the Vinnies CEO Sleepout. Thanks to your support he raised a total of $5,544. The CEO Sleepout raised over $5.3 million dollars which will go directly to Vinnies’ homeless services across the country.
Please note our office will be closed tomorrow for the Queens Birthday Public Holiday.