Our new Service Status page is online @ status.acecommunications.com.au (or simply click the Service Status orange button at the top of this page). For those that wish to you can also subscribe to automatic updates via SMS and email once you visit the site. The page is also mobile friendly so if you are having any issues with our services and have access to the Internet on your mobile a quick visit to this site will advise if we are having any known outages.
Please note the hosting server upgrade of 18.104.22.168 is still on-going. The estimated completion is between 02:00 and 04:30 AEDST.
If you have received an email in relation to the migration of your hosting this is to confirm the email is legitimate. For any questions in relation to the upgrade please contact our support team online here.
If you have received an email in relation to the migration of your hosting or Ace Communications email this is to confirm the email is legitimate. For any questions in relation to the upgrade please contact our support team online here.
Please note our Christmas/New Year period office hours will be as per the below:
Tuesday 24 December – 9am to 1pm
Wednesday 25 December – Closed
Thursday 26 December – Closed
Friday 27 December – 10am to 3pm
Saturday 28 December – Closed
Sunday 29 December – Closed
Monday 30 December – 10am to 3pm
Tuesday 31 December – 10am to 3pm
Wednesday 1 January – Closed
Thursday 2 January – 9am to 5pm
Friday 3 January – 9am to 5pm
Saturday 4 January – Closed
Sunday 5 January – Closed
Monday 6 January Onwards – Normal office hours
The entire team at Ace would like to wish you and your families a very Happy Christmas and great New Year. Thank you for your support and continued business throughout 2013.
Our new Ace Webmail Portal is now available for use at webmail.acemail.com.au. The portal can be used by Ace hosting customers (excluding Hosted Exchange) and any customer with an Ace provided email address (@firstname.lastname@example.org).
Key features of the new webmail portal include:
- Faster response time compared to the old webmail portal
- More modern user interface
- HTML email support
- Address book support
If you have any questions in relation to the new Ace Webmail Portal please feel free to contact our support team.
This news item/blog post is to confirm the email with the subject “Transfer of your Ace Communications email account – Urgent Response Required” is legitimate. Should you have any questions in regards to this transfer please contact our support team.
Each month our Spam and Virus Email Protection partner, Proofpoint Essentials, provides us with a Threat Spotlight.
Threat Spotlight August – Unique URLs
Previously, Proofpoint researchers had uncovered techniques attackers use to thwart detection and increase delivery rates. These included: rotating through a large number of IP addresses, sending a low volume of mail (35-60 messages/minute) per IP address, minimizing the email body text and creating sophisticated and realistic email lures.
This week we are undertaking an upgrade of our Spam and Virus Email protection service. Customers affected by this upgrade will receive an email from our Sales Team both prior to and post the upgrade. If you have any questions please feel free to contact our support team online here.