Ace Blog

Office Closure for Melbourne Cup Day Public Holiday

03.11.2014

Our office will be closed tomorrow for the Melbourne Cup Day Public Holiday. For any critical matters you can reach an on call support team member by calling 1300 223 266 and following the prompts.

Service Status Page

19.03.2014

Our new Service Status page is online @ status.acecommunications.com.au (or simply click the Service Status orange button at the top of this page). For those that wish to you can also subscribe to automatic updates via SMS and email once you visit the site. The page is also mobile friendly so if you are having any issues with our services and have access to the Internet on your mobile a quick visit to this site will advise if we are having any known outages.

Hosting Server Migration – 22 February 2014

19.02.2014
If you have received an email in relation to the migration of your hosting or Ace email account this is to confirm the email is legitimate. For any questions in relation to the upgrade please contact our support team online here.

Hosting Server Migration Update

16.02.2014

Please note the hosting server upgrade of 209.62.44.52 is still on-going. The estimated completion is between 02:00 and 04:30 AEDST.

Hosting Server Migration – 15 February 2014

13.02.2014

If you have received an email in relation to the migration of your hosting this is to confirm the email is legitimate. For any questions in relation to the upgrade please contact our support team online here.

Hosting Server Migration – 8 February 2014

05.02.2014

If you have received an email in relation to the migration of your hosting or Ace Communications email this is to confirm the email is legitimate. For any questions in relation to the upgrade please contact our support team online here.

Christmas and New Year Office Hours

23.12.2013

Please note our Christmas/New Year period office hours will be as per the below:

Tuesday 24 December – 9am to 1pm
Wednesday 25 December – Closed
Thursday 26 December – Closed
Friday 27 December – 10am to 3pm
Saturday 28 December – Closed
Sunday 29 December – Closed
Monday 30 December – 10am to 3pm
Tuesday 31 December – 10am to 3pm
Wednesday 1 January – Closed
Thursday 2 January – 9am to 5pm
Friday 3 January – 9am to 5pm
Saturday 4 January – Closed
Sunday 5 January – Closed
Monday 6 January Onwards – Normal office hours

The entire team at Ace would like to wish you and your families a very Happy Christmas and great New Year. Thank you for your support and continued business throughout 2013.

New Webmail Portal

17.11.2013

Our new Ace Webmail Portal is now available for use at webmail.acemail.com.au. The portal can be used by Ace hosting customers (excluding Hosted Exchange) and any customer with an Ace provided email address (@acemail.com.au/@acecommunications.com.au).

Key features of the new webmail portal include:

  • Faster response time compared to the old webmail portal
  • More modern user interface
  • HTML email support
  • Address book support

If you have any questions in relation to the new Ace Webmail Portal please feel free to contact our support team.

Transfer of Ace Communications Email Accounts

15.10.2013

This news item/blog post is to confirm the email with the subject “Transfer of your Ace Communications email account – Urgent Response Required”  is legitimate. Should you have any questions in regards to this transfer please contact our support team.

Spam and Virus Email Protection – Threat Spotlight

02.08.2013

Each month our Spam and Virus Email Protection partner, Proofpoint Essentials, provides us with a Threat Spotlight.

Threat Spotlight August – Unique URLs

Previously, Proofpoint researchers had uncovered techniques attackers use to thwart detection and increase delivery rates. These included: rotating through a large number of IP addresses, sending a low volume of mail (35-60 messages/minute) per IP address, minimizing the email body text and creating sophisticated and realistic email lures.

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